Tesco

Tesco Pilot Stores Enhance Security Accountability with JWM’s WM-5000ZG System

Customer success story with Tesco PLC

Client Profile: Tesco - The UK's leading retailer

With over a century of experience in the retail sector, Tesco PLC stands as the United Kingdom’s largest grocery retailer. Operating more than 4,000 stores nationwide and capturing a 27% UK market share, Tesco serves millions of customers every week. Their three high-traffic London flagship stores—Kensington, Canary Wharf, and Westfield Stratford—are critical hubs in this network, each attracting an average weekly footfall of 45,000.

Despite this success, Tesco faced a significant challenge: a rising incidence of organized retail crime. According to their internal security audits, theft had increased 18% year over year in these flagship locations. Determined to fortify their loss prevention strategy, Tesco sought a robust and dynamic security solution.

The Challenge: Vulnerabilities in High-Traffic Urban Stores

Tesco identified recurring security gaps at three high-risk London stores averaging 45,000 weekly footfall:

1. Ineffective Patrol Verification

Manual paper logs proved unreliable. In 2022, an internal audit revealed that 32% of overnight guard rounds went unverified. This gap exposed Tesco to potential security oversights and complicated accountability for security personnel.

2. Delayed Incident Response

Shoplifting incidents frequently took 22+ minutes to escalate to the police, primarily due to manual reporting methods. As a result, criminals often fled before intervention, causing further financial and operational strain.

3. Static Patrol Patterns

Fixed patrol routes allowed criminals to anticipate guard schedules. Organized retail crime networks exploited these predictable routines, diminishing the deterrent effect of security patrols.

Why Tesco Chose JWM?

JWM is a recognized security solutions provider with extensive industry experience in creating advanced guard tour systems. Our WM-5000ZG solution leverages cutting-edge hardware and software to optimize patrol operations and seamlessly integrate with existing retail security frameworks.

Demonstrated Track Record

  • Global Deployments in diverse environments
  • Decades of R&D in guard tour and checkpoint technology
  • Close Collaboration with leading retail and corporate clients

Durable and functional products

  • Anti-tamper casing withstands -40°C to 85°C
  • 4-day battery life per patrol device
  • Customizable checkpoint sequences

Trust & Authoritativeness

  • High Compliance Standards: Adherence to strict operational guidelines and data security protocols.
  • Dedicated Support: 24/7 technical assistance ensures minimal downtime and prompt resolution to queries.

JWM Solution: Targeted Deployment of WM-5000ZG

Deployment Overview: Customized Solutions for Tesco’s Requirements

Focused on 3 trial stores with customized configuration:

1. Hardware Deployment

  • checkpoints installed at critical zones:
    • Perishables storage (NFC tags)
    • High-theft SKU aisles (GPS zones)
    • High-value electronics aisles

2. Software Integration

  • Real-Time 4G Monitoring: Patrol routes tracked and displayed on a live dashboard.
  • Fingerprint Authentication: Guards log checkpoints via integrated biometric scanner.
  • Custom Reporting Module: Manual export of patrol data for compliance audits.

3. Dynamic Patrol Optimization

  • Sequence of checkpoints can be easily rearranged to prevent predictability.
  • One-touch alarm in case of emergency.

GPS 4G Real-time Guard Tour System with Fingerprint

Click the button below to contact us for a quote!

Execution Process: Tailored Deployment for Tesco

1. Joint Security Audit (Feb-Mar 2022)

  • 12 site surveys mapping crime hotspots
  • Cross-referenced 82 historical patrol datasets with theft timelines

2. Co-Designed Rollout (Apr-Jun 2022)

  • Deployed 29 low-temperature resistant checkpoints (-18°C environments)
  • Developed custom dashboard, reducing patrol efficiency verification cycles from 14 days to 48 hours

3. Agile Optimization (Jul 2022-Present)

  • Monthly checkpoint reconfigurations, optimizing 43 patrol routes
  • Resolved 89% technical queries via 24/7 support (8-minute avg response time)

Operational Results (6-Month Pilot)

Metric Improvement Business Impact
Incident Response Time
64% faster
£8,500/month loss prevention
Patrol Compliance Rate
98.7%
42% reduction in staff disputes
Theft Hotspot Identification
79% accuracy
Reallocation of 80 hours/month of security staff time to other areas

Conclusion: Building Ongoing Trust

Tesco’s collaboration with JWM exemplifies how modern guard tour systems can transform retail security through Experience, Expertise, Authoritativeness, and Trust:

  1. Efficient & Tamper-Proof: Replaces manual, error-prone logging with digital verification.
  2. Durable, High-Performance Hardware: Supports a wide range of environmental conditions and ensures uptime.
  3. Uninterrupted Support & Agile Updates: Rapid technical support and ongoing route optimizations keep pace with evolving security challenges.

By embracing the WM-5000ZG solution, Tesco has taken a proactive step toward safeguarding its flagship stores, boosting customer confidence, and minimizing financial losses due to theft.

try it today!

We offer the most appropriate security solutions for users around the world. For guard managing, reporting, and tracking!

WepatrolNext